Refund Policy

At My Store, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return and refund process according to the terms below.

Return Period

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, the item must:

Be unused and in the same condition as received
Include original packaging, accessories, and documentation
Not show signs of damage, misuse, or alteration

Non-Returnable Items

Certain products may not be eligible for return, including:

Gift cards
Digital products
Personalized or customized products
Clearance or final sale items
Products that have been used or damaged after delivery

Return Process

To request a return, please contact our customer support team at:

Email:
Support@Benebonesa.shop

Please include:

Order number
Customer name
Product details
Reason for return
Photos or supporting information if applicable

After your return request is approved, we will provide instructions for returning your item.

Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5-10 business days for your refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review your request and provide an appropriate solution.